Before your ticket can be downloaded, they will need to be personalized. For each of your purchased tickets, you will be required to fill in the personal details of the ticket holder i.e. the person you assign the ticket to. It is possible to personalize the tickets up until and prior to entering the festival. Wait till you are sure about who each ticket will go to before initiating the personalization process.

If you still want to make changes after your tickets have been personalized, please send an email to for instructions. To avoid fraud, your ticket will only be activated one day prior to the event. For more information, refer to the following link: